Privacy Policy
1. Who we are and how to contact us
This Privacy Policy explains how Tread Ahead Ltd (“we”, “us”, “our”) collects and uses your personal data when you use faff.app and our related apps and services (“Service”).
We are the data controller for the purposes of UK data protection law.
- Email: privacy@faff.app
If you have questions about this Policy or how we use your data, please contact us. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: ico.org.uk.
2. The data we collect
Depending on how you use the Service, we may collect:
Information you provide
- Name and contact details (e.g. email, phone number);
- Account details (username, password – stored in encrypted form);
- Booking details (vehicle, tyre size, preferred date/time, location);
- Messages you send to us or to Fitters via the Service;
- Reviews and feedback.
Information we collect automatically
- Device and app information (e.g. model, operating system, app version);
- Log data (IP address, access times, pages viewed, clicks);
- Approximate location based on IP or location services (if enabled);
- Cookies and similar technologies on the website (see “Cookies” below).
Information from third parties
- Payment information from payment providers (we do not store your full card number);
- Information from Fitters about bookings, completion of work and any issues;
- Analytics information from tools such as [e.g. Google Analytics, Plausible] if you use them.
3. How we use your data and legal bases
We use your personal data for the following purposes:
To provide the Service
For example, to create and manage your account, process bookings and show your bookings
history.
Legal basis: performance of a contract with you.
To communicate with you
For example, confirmations, reminders, support messages and changes to terms or policies.
Legal basis: performance of a contract; our legitimate interests in running the Service.
To match you with Fitters and manage bookings
For example, sending booking details to Fitters and sharing your contact information so they
can provide the service.
Legal basis: performance of a contract; legitimate interests.
To improve and protect the Service
For example, troubleshooting, analytics and monitoring for fraud or abuse.
Legal basis: our legitimate interests in running and securing our business.
Marketing
We may send you information about new features or offers where you have given consent, or where the law allows us to do so. You can opt out at any time by following the unsubscribe link or contacting us.
Legal and regulatory purposes
For example, handling complaints, enforcing our terms and complying with legal obligations.
Legal basis: legal obligation; legitimate interests.
4. Who we share your data with
We may share your personal data with:
- Fitters – to manage your bookings and enable them to provide services to you;
- Payment providers – to process payments securely;
- Service providers – such as hosting, email, analytics and customer support tools;
- Professional advisers – such as lawyers or accountants where necessary;
- Authorities or regulators – where required by law or to protect our rights or users.
We do not sell your personal data.
5. International transfers
Some of our service providers may be located outside the UK. Where this is the case, we will ensure appropriate safeguards are in place (for example, using standard contractual clauses approved by the UK authorities) to protect your information.
6. How long we keep your data
We keep your personal data only for as long as necessary for the purposes described in this Policy, including to meet legal, accounting or reporting requirements.
For example:
- basic account information – kept while your account is active and for a reasonable period afterwards;
- booking records – kept for up to [e.g. 6 years] for tax and accounting purposes;
- marketing preferences – kept until you unsubscribe or ask us to delete them.
We may anonymise data so it can no longer be linked to you. We may keep anonymised data indefinitely.
7. Your rights
Under UK data protection law you have the right to:
- Access – ask for a copy of the personal data we hold about you;
- Rectification – ask us to correct inaccurate or incomplete data;
- Erasure – ask us to delete your data in certain circumstances;
- Restriction – ask us to restrict how we process your data;
- Portability – receive certain data in a structured, commonly used format;
- Object – object to processing based on our legitimate interests or for direct marketing; and
- Withdraw consent – where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, contact us using the details above. We may need to verify your identity before responding.
8. Cookies and similar technologies
We use cookies and similar technologies on the FAFF website to:
- remember your preferences;
- understand how the site is used; and
- improve performance and security.
Where required by law, we will ask for your consent before setting non-essential cookies. You can manage your cookie preferences through your browser settings and any cookie banner we provide.
9. Children
The Service is not intended for children under 18 and we do not knowingly collect data relating to children.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on the FAFF website and update the “Last updated” date. We encourage you to review this Policy regularly.
11. Contact and complaints
If you have any questions about this Policy or how we handle your data, please contact:
- Email: privacy@faff.app
You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.